Question 1

How quickly can I get started?

Accepted Answer

Immediately. Book your first appointment in under two minutes on our website – no app required.

Question 2

Do you really come to my office or hotel?

Accepted Answer

Yes. Our driver comes exactly where you already are – at home, at the office, or at the hotel. You don't need to organise anything extra.

Question 3

When do I get my things back?

Accepted Answer

You pick your delivery date yourself during the booking process. Only days and time slots we can actually offer are shown to you.

Question 4

Which items do you accept?

Accepted Answer

We accept all of the following items: clothing, home textiles, and shoes. Whether shirts, trousers, dresses, tablecloths, duvet covers, sneakers, or dress shoes – we take care of it.

Question 5

I'm never home during the day – does it still work?

Accepted Answer

You decide when and where Treatly picks up and returns your items. If you have special instructions, e.g. to leave with a neighbour, you can simply add them in the order note. If the handover doesn't work out, we'll notify you immediately and automatically start a second delivery attempt.

Question 6

Can I trust you with my good items?

Accepted Answer

Your textiles are treated exclusively by highly experienced experts locally in Hamburg. Treatly vets each partner individually and ensures quality on an ongoing basis.

Question 7

When and how do I pay?

Accepted Answer

You pay conveniently online. The following payment methods are available: PayPal, credit card, and Klarna.

Question 8

Which areas do you serve?

Accepted Answer

We cover almost all of Hamburg. Please check our website for the current list of postal codes within our delivery area.

How quickly can I get started?

Do you really come to my office or hotel?

When do I get my things back?

What do I actually pay in the end?

Which items do you accept?

I'm never home during the day – does it still work?