Question 1

When do I get my laundry back?

Accepted Answer

Standard: at the next pickup in your rhythm, when we take the next load with us. Faster: choose "early return" when booking and everything is back in 3 working days, €1.99 per pickup. One-off pickups are always back after 3 working days at no extra cost.

Question 2

What is the laundry basket service?

Accepted Answer

You hand over your whole laundry basket, just as it is. We pick it up in your rhythm – every two weeks, once or twice a week – everything gets washed, dried, and folded, and you get it back ready for the wardrobe. Everyday laundry is billed by weight; items such as suits or coats are cleaned individually and billed per item.

Question 3

What does the laundry basket service cost?

Accepted Answer

Regular laundry basket service costs 6.49 € per kilogram, a one-off laundry basket 7.99 € per kilogram. Items that are cleaned individually, such as suits, are charged per item at the price list. On top of that, a pickup fee of 3.98 € applies per pickup; bringing a return forward costs 1.99 € extra. How this compares with laundromats and drop-off laundries: see our guide Laundry in Hamburg.

Question 4

Do you deliver to me?

Accepted Answer

We are on the road in large parts of Hamburg, for example in Eimsbüttel, Eppendorf, Ottensen, Winterhude, Barmbek, HafenCity, Wandsbek and Blankenese. You will see directly during booking whether your address is included.

Question 5

What can I include?

Accepted Answer

From shirts to underwear to bedding. Household laundry like towels, duvet covers, and tablecloths is explicitly included, and is one of the reasons the laundry basket service pays off for households.

Question 6

Do I need to sort anything?

Accepted Answer

No. Whites, colours, towels, everything can go in the basket together. Sorting is done by the specialist facility.

Question 7

How does the schedule work?

Accepted Answer

You pick your rhythm at booking – every two weeks, once or twice a week – plus weekday and time window. After that, everything runs automatically. You don't need to book again.

Question 8

I'm never home during the day. Does it still work?

Accepted Answer

Yes. You decide when and where we pick up and deliver. If you have special instructions, for example leaving items with a neighbour or at reception, add them in the order note.

Question 9

Why is there a minimum of 3 kg?

Accepted Answer

A wash cycle only makes sense from a certain load size. That's why we charge a minimum of 3 kg per pickup. If you hand in less, this amount is still charged. If you hand in more, you pay exactly the actual weight.

Question 10

I'm going on holiday. What do I do?

Accepted Answer

You can pause your laundry basket service with an end date. It then automatically resumes afterwards, without you having to do anything.

Question 11

Is there a minimum term?

Accepted Answer

No. There is no minimum term, the laundry basket service runs until you end it.

Question 12

Can I trust you with my good items?

Accepted Answer

Your textiles are treated exclusively by experienced specialist facilities locally in Hamburg. Treatly vets every facility individually and ensures quality on an ongoing basis. Treatment follows the care label and whatever is professionally appropriate.

Laundry service in Hamburg: picked up, washed, back wardrobe-ready.

Laundry Basket Service

At home in Hamburg

It's that easy

What goes in the basket

Why Treatly is the best choice

What our customers say

Trusted by

Your laundry is in the very best hands

Frequently Asked Questions